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How We Set the Rules for Your Account

These terms outline what you agree to when you open an account on petir178, how we handle payments through DANA, OVO, and GoPay, and what applies when you access any part of our lobby.

Account eligibilityDANA, OVO, GoPay coveredIndonesia-applicable termsWithdrawal conditionsAccount suspension rules
petir178 How We Set the Rules for Your Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Account Data Handling

We collect only what is needed to verify your identity and process payments through DANA, OVO, or GoPay. Your data is not shared with third parties outside of payment processing and fraud prevention.

Session and Login Security

Every login triggers an OTP verification step tied to your registered number. If a login attempt comes from an unrecognised device, we flag it and ask you to confirm before granting access.

Wallet Retention Rules

Your wallet balance remains on your account indefinitely while the account is active. If an account goes inactive under conditions described in our terms, we will notify you before any balance adjustment occurs.

How to Request Data Changes

To update personal details, change your linked payment wallet from OVO to GoPay, or request full account data deletion, contact support through live chat or email with your account ID.

CONTACT AND HELP

Reach Us About Any Terms Query

Team online

Live Chat Support

For questions about your account terms, deposit conditions, or withdrawal holds — open live chat directly from your account dashboard any time you need a direct answer.

Email for Formal Requests

If you need a written record of your terms query — account closure requests, dispute records, or wallet verification questions — email our support team and we will respond in writing.

Account Help Centre

The help centre inside your account covers common terms questions: what triggers a review, how to update your linked OVO or GoPay wallet, and what the withdrawal hold process looks like.

Questions We Hear Most About These Terms

These answers cover what most account holders want to know before and after reading the full terms. If something is still unclear, live chat is the fastest route to a direct answer from our team.

Yes. The same terms apply regardless of which wallet you use — DANA, OVO, or GoPay. Payment method choice does not change your account conditions, withdrawal rules, or eligibility requirements.

Accounts inactive beyond the period defined in the current terms may be flagged for review. We will contact you before taking any action on your account balance or access status.

No. Each person is permitted one account only. Accounts linked to the same identity or the same DANA, OVO, or GoPay wallet are subject to review and the duplicate may be suspended.

Contact our support team via live chat or email and provide your account ID. We process closure requests and confirm when your account and associated wallet data have been cleared.

The version on this page is always the current one in effect. We update the terms when our services change and do not apply new terms retroactively to transactions already completed.

No. The same terms apply whether you access via mobile browser, a saved shortcut on Android or iOS, or desktop. Device type does not create different account conditions or rules.